Introduction
Before placing an order read these Terms and
Conditions in full. If you do not agree to any of these Terms and Conditions
then we will not accept your order.
Visitors under the age of 16 should not register
with us or submit any information to us.
Images
The products on our website are presented as
accurately as possible. However, the images will depend on your monitor’s
display and colour settings. We are therefore unable to guarantee that the
product images you see are a perfect representation of the actual merchandise.
Order Cancellation
We start work on your order immediately, so no
cancellation is allowed.
Delivery Information
UK Delivery:
Please allow 14 days for delivery of products
from time of purchase. Time shall not be of the essence in relation to this
contract.
Worldwide delivery:
Please allow 5-14 days for delivery of products from
time of purchase. Time shall not be of the essence in relation to this
contract.
Import Duty:
We cannot be held responsible should local
customs authorities wish to confiscate any particular item, or charge any
import duty. The recipient is responsible for paying the duty.
Acceptance of delivery:
We will require you to take delivery of the
goods ordered when tendered to you. If you fail to make alternative
arrangements with the courier engaged to deliver the goods to you within 14
days after the first attempt to deliver goods to you has occurred, then we may,
at our complete discretion, store and insure the goods ordered at your cost
until delivery can take place or the goods can be returned at your cost to our
custody.
In either event, we reserve the right, at our
complete discretion, to set off any of these costs or any consequential costs
reasonably incurred by ourselves as a first charge against any monies we have
received from you in respect of the order. Such recovery of costs would be
without prejudice to our rights otherwise under these Terms and Conditions.
Your
Risk
Upon the delivery of the goods ordered or at
such time as the goods are first tendered for delivery on our behalf to you,
the risk of damage to or loss of the goods ordered shall pass to you.
However, at all times the legal and equitable
title in the goods ordered shall not pass to you and shall only do so, if and
when, we have received the clearance of your full payment for the goods and any
interest due under these Terms and Conditions.
We are obliged to reserve all our legal rights
in the goods ordered until title in the same passes to you under these Terms
and Conditions.
Returns Policy
Customised, perishable or bespoke items cannot
be returned unless faulty or your instructions have not been followed. Refunds
will be made against the original form of tender.
Returns
Instructions
Contact us for a returns form and complete indicating
whether you would like a refund or exchange. Package the merchandise to prevent
damage, enclosing the returns form. Send the merchandise using registered post
or other secure method of delivery, retaining the receipt until you have
received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not
pre-paid. Postage or other return costs will be the customer’s responsibility
and will be reimbursed by us only in the case of damaged, faulty or incorrectly
supplied goods. In cases where we do refund return postage, we will only refund
the cost of standard Royal Mail registered post. If you choose to use any
enhanced return option, such as Special Delivery, this will be at your expense.
Returns are sent at your risk.